Frequently Asked Questions

I do not see the buttons to start the video

If you do not see the buttons to start the video then the problem is related to the RealPlayer Plug-in. If you are sure the RealPlayer is installed on your computer, click the Use External Video Player link at the bottom of the video page to launch the Real Player. If you still encounter problems, you should download and install the RealPlayer by clicking here.

What does high bandwidth mean?

High bandwidth means that you have a DSL, cable modem or LAN (local area network) connection. If you use a 56K modem to access the Internet, you do not have a high bandwidth connection.

How do I start the video?

One you have clicked one of the video links from the main page, the video should begin to play automatically. If the video does not start automatically and you see a video window and controls embedded on the web page, use the controls to play the video. If you do not see a video window embedded on the web page, click the Use External Video Player link at the bottom of the video page to launch the RealPlayer.

I am getting the "file not available" message

If you get this message while trying to access a live or archived event, it means that the video is not yet available. Be sure to check the dates and times on the main page for video availability.

The video is freezing up

Due to Internet congestion (aka "net congestion"), your video may occasionally freeze up while the audio still plays. If you close out any unused applications on your computer, that will help minimize the problem. When this does occur, press the "pause" button and then the "play" button on the RealPlayer and that usually forces the video stream to normalize. Another solution is to empty the cache of your web browser.

I am not getting any audio

The first step is to press the "pause" button on your RealPlayer followed by the "play" button. If this did not resolve the problem, check your audio setting on your computer (play a CD) and make sure none of the settings has the sound muted. Also check the RealPlayer's audio setting and ensure that it is turned up and not muted (check the sound by accessing another RealPlayer file).

Why is there a delay on the video?

Due to Internet congestion (aka "net congestion"), that is beyond our control, the video starts to have a delay. You may end up seeing and hearing things that occurred in a live broadcast up to as much as five minutes after they really occurred.

The stream stops unexpectedly

Sometimes the "net congestion" may become severe enough to disconnect your RealPlayer. If this occurs, press "play" on the RealPlayer to reconnect.

When will the archive be available?

Under normal circumstances, the archive for an event will be available within a couple hours of the live broadcast. Be sure to check the dates and times on the main web page for more precise availability.

How long will the archive be available?

All archives are kept online for several weeks following a live broadcast. Some events, however, are kept online for longer periods of time. Be sure to check the dates and times on the main web page for more precise availability.