E-Business
and E-Commerce (Adapted
from e-Business and e-Commerce: How To Program, Prentice Hall, Upper
Saddle River, NJ, 2001, pp. 4-6.)
The
Internet and World Wide Web are revolutionizing conventional business models
and in some cases producing new ones. For instance, before the World
Wide Web, most people did not participate in auctions. With the advent
of eBay and other online auction sites, however, people are auctioning
off everything from computer games to gardening tools used tennis shoes.
Another groundbreaking innovator is Priceline.com, which has enjoyed enormous
success with a model that lets the customer name their price for a certain
item. Recently some of these innovative Web-based businesses have succumbed
to the economics of profit, but their innovations are being adapted by
the survivors.
To
figure out just how fast the Internet economy is growing, the Center for
Research in Electronic Commerce at the University of Texas at Austin conducted
a study of over 2000 Internet companies. It found explosive growth from
$322 billion in 1998 to $524 billion in 1999, a 68 percent increase.
The fastest growing sector was e-commerce, which skyrocketed by 72 percent
from $99.8 billion to $171.5 billion. According to researchers’ estimates,
over 50,000 companies make some or all of their money online. This year
over a trillion dollars in revenue will be generated through the Internet.
E-business
has become standard operating procedure for the vast majority of companies.
Setting up and running an e-business, especially one that processes a large
number of transactions, requires technical, marketing and advertising expertise.
Customers want access to products and services on a 24-by-7 basis, and
the easiest way to provide that is to move operations online. The businesses
that provide the most reliable, most functional, most user-friendly and
fastest services will be the ones that succeed.
Banks
are moving all of their operations online, as it becomes clear that the
Web, unconstrained by geographic boundaries, is a more efficient vehicle
for their services and allows them to work on a truly global scale. Real-time
trading in foreign markets has been made possible, as has instantaneous
currency conversion. Soon, global data on financial activity will be available
online in real time and global transactions through the Internet will become
the norm.
People
are currently able to pay their bills, write and cash checks, trade stocks,
take out loans, mortgage their homes and manage their assets online. Money
as we know it may cease to exist, replaced by more convenient technologies
such as smart cards and digital cash. Intelligent programs will take care
of the financial and logistical aspects of the interactions between both
the individuals and the corporations who populate the Internet. All that
a person will need to go shopping is a connection, a computer, and a digital
form of payment.
Traditional
“brick and mortar” stores are already being replaced by a multitude of
electronic storefronts populating the World Wide Web. No single brick-and-mortar
store can offer 50,000 products, but an online store has the capability
to offer a limitless number of them. Services exist that will comparison
shop for a consumer, finding the best deal on items from cooking equipment
to cars. An increasing amount of consumer information is being made available,
leading to better deals for customers. For instance, Web sites that post
car invoice prices have made it possible for auto buyers to circumvent
the sticker price. Internet shopping is already beginning to eclipse more
traditional modes, according to research done during the Christmas season
of 1999, which found higher satisfaction rates for shopping online than
it did for shopping at a brick-and-mortar store or through a catalog.
In
addition to business-to-consumer operations such as electronic stores,
business-tobusiness marketplaces, and services are also taking their
place on the Internet. A business which orders products from a supplier
online not only completes the transaction with greater speed and convenience,
but also can keep track of the shipment constantly. Business-to-business
e-commerce Web sites are also channels that permit close cooperation between
different business as well as the outsourcing services that are and will
continue to be so crucial to the Internet economy.
The
transition from brick-and-mortar businesses to “clicks” businesses is happening
in all sectors of the economy. It is now possible for a business to work
without an office, because the employees can conduct all communication
via phone, voice mail, fax, e-mail and the emerging capabilities of the
Internet. There are already Internet services that integrate phone, fax,
voice and e-mail, and in the future, new technologies will further facilitate
the virtual office. Some businesses have already divested themselves of
all their brick-and-mortar locations and gone completely online. Despite
the shift online, the brick-and-mortar segments of many businesses will
not become obsolete. They will still have their uses and purposes, but
in order to work effectively, they must be integrated with their online
counterparts, as the Internet economy requires integration to facilitate
the transfer of information.
Many
e-businesses can personalize the user’s experience, tailoring Web pages
to their individual preferences and letting them bypass irrelevant content.
This is done by tracking the consumer’s movement through the Internet and
combining that data with information provided by the consumer, which could
include billing information, interests and hobbies, among other things.
Personalization is making it easier and more pleasant for many people to
surf the Internet and find what they want.
Hand
in hand with the promise of personalization, however, comes the problem
of privacy invasion. What if the e-business to whom you give your personal
data sells or gives that data to another organization without your knowledge?
What if you do not want your movements on the Internet to be tracked by
unknown parties? What if an unauthorized party gains access to your private
data, such as credit card numbers? These are some of the many questions
that must be addressed by consumers, e-businesses and lawmakers alike.
Personalization
is just the tip of the privacy iceberg, as there are many other ways that
privacy can be compromised on the Internet. However, there are many organizations
and companies which crusade for privacy and provide privacy software. Pretty
Good Privacy (PGP), an encryption program written in 1991, was so strong
that the U.S. government could not crack it.
The
unprecedented information-transfer capabilities, unregulated nature, and
breakneck growth of the Internet have fostered rampant copyright infringement
and piracy of intellectual property. Innovative new technologies such as
MP3 have been used in an illicit manner to transfer music over the Internet
-- touching off litigation by the recording industry against companies
whose technologies can be used to facilitate the transfer of illegal copies
of recordings. Electronic piracy of books and printed material is also
common, yet it does not concern the publishing industry as much, as sales
of paper books have not yet been noticeably affected. The demand for the
security of intellectual property is helping drive the development of new
technologies including digital signatures, digital certificates and digitalsteganography.
These technologies, which are constantly advancing to higher degrees of
security, are becoming standard for online transactions and communications. |